About Us

Meet Our Team:

Tim Munn
President
tmunn@hoyagency.com

Tim Munn is a 1997 graduate of St. John Fisher College.  He joined the agency in 2003 as an Account Manager, becoming Vice President in 2010 and then President in 2017.  His responsibilities involve all facets of the business including marketing, administration, production, and the overall direction and leadership of the agency.

Tim grew up in Broadalbin graduating from Broadalbin-Perth Central School in 1993.  He is involved with several community activities currently serving on the Broadalbin & Mayfield Rural Cemetery Board of Trustees, Broadalbin Youth Commission Golf Committee, and the BP Lions Club.  He is a past Board Member of the Fulton County Chamber of Commerce, Fulton County Planning Board, Fulton County IDA, and the Upstate New York Travelers Agency Council.

Tim resides in the Town of Broadalbin with his wife Christine. They are proud parents of two sons, both pursuing college degrees.  In his free time, he enjoys playing golf, running, and hiking in the Adirondacks.  He has also volunteered time coaching youth basketball and football for the Broadalbin Youth Commission and AAU Basketball.  

Trudi Cromling
Vice President Operations
trudi@hoyagency.com

Trudi Cromling is a 1993 graduate of SUNY Morrisville College holding an Associate Degree in Computer Information Systems. She started in the insurance business in 1993 at Hoy Agency before stints at Travelers and another local agency.  She returned to Hoy Agency in 2010.  She holds a New York State Property & Casualty License.    

Trudi has held several offices with the Insurance Professionals of Fulton County and was most recently honored as a Quarter Century Member.

Trudi is a member of the Northampton United Methodist Church and has served as a volunteer Sunday school teacher. Trudi and her husband Pat reside in the Town of Providence with their children, Joshua and Madison. In her free time, she enjoys outdoor activities with her family including ice fishing and snowmobiling on the Great Sacandaga Lake as well as camping in and around the Adirondacks.

Mary Calderone
Client Service Representative
mary@hoyagency.com

Mary joined the agency in June, 2017 and holds a New York State Property & Casualty license.  Mary previously had a career with First New York Federal Credit Union where she was she was a training coordinator for several branches throughout the Capital District.  Mary is an active member of the Insurance Professionals of Fulton County.  

Mary is a graduate of SUNY Brockport and lives in Galway, NY with her husband Vinnie and daughters Bailee & Lilliana .  In her free time, Mary enjoys all types of dance and currently teaches youth at a local dance studio.  

Darlene Bornt
Client Service Representative
darlene@hoyagency.com

Darlene joined our team in July of 2018 and holds NYS Property & Casualty and Life, Accident, & Health licenses.  She enjoys helping people find affordable coverage to protect their most important assets.

Prior to getting into the insurance field, Darlene was in the restaurant business for several years having owned and operated three local establishments.  Darlene and her husband Andy reside in Mayfield, NY with their children Angelina, Antonio, and Landon.  She enjoys camping and boating with her family and attending her children's sporting events. 

Jenny Ratajczak
Client Service Representative
jenny@hoyagency.com

Jenny is a 1997 graduate of Spencer Business and Technical Institute, holding an associate degree in Hospitality and Tourism.

In 1999 she became a resident of Broadalbin, later marrying her best friend, Gary.  They have a beautiful daughter named Emily.  She enjoys serving the community and has been a member of Insurance Professionals of Fulton County since 2008.  She worked with local children as a Junior Achievment Volunteer at Broadalbin-Perth Central School and has instructed Defensive Driving Classes.

She has held a NYS Property & Casualty License since 2002.  Jenny brought her years of experience to the agency in February 2021.  She enjoys assisting, reviewing, and offering insurance coverage, and is passionate about helping clients obtain the best value for their money!

Jenny enjoys kayaking, x-country skiing, snowshoeing, hiking, biking, fishing, crafts, and camping, along with spending time with family and friends.